Privacy Policy

At g1111, we are committed to protecting the privacy and security of every player who chooses to use our platform. This Privacy Policy explains in plain language what information we collect, why we collect it, how we use it, and the choices you have regarding your personal data. By accessing or using g1111, you agree to the practices described in this document.

This policy applies to all users accessing g1111 from Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and other regions. We encourage you to read this policy carefully before creating an account or making any transactions on our platform.

Information We Collect

To deliver a safe, compliant, and personalized gaming experience, g1111 collects several categories of information. We collect only what is necessary and proportionate to the services we provide. The main types of information we may collect include:

• Personal identification information: full name, date of birth, national ID or passport number, and residential address.
• Contact details: email address and mobile phone number (used for account verification and communications).
• Financial information: payment method details, transaction history, deposit and withdrawal records via bKash, Nagad, Rocket, Upay, or bank transfer. We do not store full card numbers or mobile wallet PINs.
• Technical data: IP address, device type, operating system, browser type, session duration, and in-app behavior logs.
• Gaming activity: game history, betting patterns, bonus usage, and responsible gaming tool settings.

How We Use Your Information

g1111 uses the information collected solely for lawful purposes related to operating our platform and serving our players. We never sell your personal data to third parties for marketing purposes. Specifically, your information may be used to:

• Create and manage your g1111 account, verify your identity, and process deposits and withdrawals securely.
• Provide customer support, respond to inquiries, and resolve disputes related to gaming or payment activity.
• Send important service notifications, including account security alerts, policy updates, and transaction confirmations.
• Detect and prevent fraud, money laundering, unauthorized access, and other prohibited activities in accordance with applicable regulations.
• Improve the g1111 platform experience through analysis of anonymized usage data, game performance statistics, and player feedback.

Cookies and Tracking Technologies

g1111 uses cookies and similar tracking technologies to improve the functionality and performance of our platform. Cookies are small text files stored on your device that help us remember your preferences, maintain your session, and understand how players navigate our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they expire).

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the g1111 platform, including the ability to stay logged in or access certain game features. We do not use cookies to serve targeted advertising to our users.

Data Sharing and Disclosure

g1111 does not sell, rent, or trade your personal information to any third party for commercial gain. We may share your information only in the following limited circumstances:

• Service providers and partners: We work with trusted third-party service providers — including payment processors (bKash, Nagad, Rocket), game providers (Pragmatic Play, Evolution Gaming, Spribe), and security vendors — who are contractually bound to handle your data securely and only for the purpose of delivering services on our behalf.
• Legal obligations: We may disclose information if required to do so by applicable law, regulation, court order, or lawful governmental authority. In such cases, we will disclose only the minimum information necessary to satisfy the legal requirement.
• Fraud prevention and safety: We may share information with relevant authorities or industry partners in cases of suspected fraud, money laundering, identity theft, or threats to user safety.

We require all third-party partners to implement appropriate technical and organizational security measures when handling any data we share with them. We do not permit any partner to use your data for their own independent marketing or profiling activities.

Data Retention

g1111 retains your personal data only for as long as it is necessary to fulfill the purposes for which it was collected. Account information is retained for the duration of your active account and for a defined period thereafter, in line with applicable legal, regulatory, and audit requirements. Transaction records — including deposit and withdrawal history via bKash, Nagad, Rocket, Upay, Visa, and Mastercard — may be retained for a longer period to comply with financial reporting obligations.

When your data is no longer required, we apply secure deletion or anonymization procedures so that it cannot be linked back to you. If you request account closure, we will process your request in accordance with our account closure policy, subject to any outstanding legal or regulatory retention obligations.

Security of Your Data

g1111 takes the security of your personal information seriously. We implement industry-standard security measures including SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers, two-factor authentication options, secure password hashing, and regular security audits to protect against unauthorized access, data breaches, and cyber threats.

While we make every effort to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your g1111 account, enable any available two-factor authentication features, and contact our support team immediately if you suspect unauthorized access to your account.

Your Rights and Choices

As a g1111 player, you have certain rights regarding your personal data. We respect these rights and are committed to helping you exercise them. You may, at any time:

• Request access to the personal data we hold about you, including a summary of what information is stored and how it is being used.
• Request correction of any inaccurate or incomplete personal information associated with your account.
• Request deletion of your personal data, subject to any legal retention requirements that may prevent us from immediately fulfilling such a request.
• Withdraw consent for any non-essential processing of your personal data, including opting out of promotional communications from g1111.

To exercise any of these rights, please contact our support team by email. We will respond to all verified requests within a reasonable timeframe. Please note that certain requests may be subject to verification of your identity before we are able to process them.

Third-Party Services and Links

The g1111 platform integrates with certain third-party services to provide a complete gaming experience. These include payment processors such as bKash, Nagad, Rocket, and Upay, as well as game content providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under their own privacy policies, and g1111 is not responsible for the privacy practices of these independent companies.

We encourage you to review the privacy policies of any third-party services you interact with through g1111. When you make a payment through bKash or Nagad, for example, that transaction is also governed by the respective payment provider's terms and privacy policy in addition to g1111's own policies.

Age Restriction and Player Eligibility

g1111 is strictly for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that data has been submitted by a person under 21, we will delete that information promptly and close the associated account. If you believe a minor has registered on our platform, please contact our support team immediately so that we can take appropriate action. 21+ only.

Changes to This Privacy Policy

g1111 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, legal obligations, or industry best practices. When we make material changes, we will notify registered players via the email address associated with their account and update the "Last updated" date at the top of this document.

Your continued use of g1111 following the posting of any changes constitutes acceptance of those changes. If you do not agree with any revised terms, you should discontinue use of the platform and contact support to close your account. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how g1111 handles your personal data, our dedicated support team is available to assist you. We aim to respond to all privacy-related inquiries promptly and transparently.

You can reach our support team by email at [email protected]. Please include your registered username and a brief description of your inquiry so we can assist you efficiently. For urgent matters related to account security, we recommend contacting support as soon as possible.